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![]() Melanie Brown says her dog, Odessa, qualifies as a service animal. The pair were barred from entering the Cowlitz County Hall of Justice in July. Greg Ebersole / The Daily News
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Two women take on county over service animal policies
Tuesday, September 2, 2008 4:32 PM PDT
By Tony Lystra
Melanie Brown says she doesn't know what she'd do without Odessa, her big moose of a dog. Brown, who suffers from severe back problems, says the bouvier-chow mix helps her stand up, pulls her along, even anchors her from behind with its leash as she descends flights of stairs.
"She's amazing," Brown said. "She senses how much help I need and does it."
Brown insists Odessa is a service animal, which means she can bring the dog into any public building. But, she said, Cowlitz County officials kicked her out of the Hall of Justice in July, claiming Odessa doesn't really assist her with her disability.
The 60-year-old Ryderwood resident said she had to abandon a lawsuit she'd filed against a homeowners' association because she and Odessa weren't allowed into the courtroom.
She has since filed a claim for nearly $730,000 against the county over the incident.
Brown isn't alone. Dawn Moran, 49, of Longview said she and her service dog, a chocolate Lab named Hoss, were barred from this summer's Cowlitz County Fair. Moran, who also suffers from severe back pain, said a reserve sheriff's deputy demanded that she demonstrate exactly how Hoss helps her. When she dropped her wallet and Hoss scooped it up, she said, the deputy scoffed: "Ha, my dog can do that."
"I was in tears," Moran said.
The cases have raised a difficult question for the county, which is trying to keep unruly animals out of its buildings while still complying with the Americans with Disabilities Act.
Both Brown and Moran claim county employees asked specifically about their disabilities, which is forbidden by the ADA.
And Moran said one of the county employees who confronted her at the fair wanted to see documentation proving her Lab is a service dog, also an ADA violation.
If the county's workers are that confused about the law, she said, disabled people could be blocked from accessing the most basic government services.
"I guess that's the part that kind of bothers me the most," she said.
The women began lobbying the commissioners late last month to reverse a new county code, which was implemented just before the episodes and is aimed at discerning real service animals from pets.
"What happened to me is just the beginning of a countywide pattern that's developing based on this new policy," Brown said.
In response to the complaints, the county has said it will alter its policies. It also said last week that its new rules were poorly implemented and that employees weren't properly trained to follow them.
Commissioner George Raiter said the policy stems largely from a series of bizarre events at the Hall of Justice.
One woman brought a monkey into the building, he said. The animal, which the woman called her "comfort monkey," ran loose in the lobby. Someone else brought a snake. Another showed up with a bird.
Officials, he said, clearly needed a mechanism for excluding "animals that are inappropriate."
Superior Court Judge Stephen Warning said Friday that Odessa, Brown's shaggy dog, is a classic example of why the new policy is necessary.
Warning, who had been hearing Brown's case against the homeowners' association, pointed out that the Americans with Disabilities Act allows businesses to remove service animals that are disruptive.
"I was told by security that her dog smelled so bad that people were having to get up and leave the courtroom," Warning said.
When he asked Brown what service the dog performs, he said, the situation became "laughable."
"She said, 'Well, she pulls me.' ... As she's facing me, the dog's trying to pull her in another direction. It was clear the dog was not trained to assist her in any way."
Warning said he of all people would be especially forgiving of a service animal in his court. He and his wife have trained three seeing-eye dogs, one of which was sleeping at his feet when the incident unfolded.
"I'm probably going to be as liberal as anybody on these things," he said. "But there's a line somewhere."
The federal government's ADA guidelines say animals that pick things up, like Moran's Lab, or help with "mobility impairments," like Brown's dog, qualify as service animals.
In addition, a memo on the law from the U.S. Justice Department says a business "may ask if an animal is a service animal or ask what tasks the animal has been trained to perform, but cannot require special ID cards for the animal or ask about the person's disability."
The ADA also says that businesses cannot require anyone to show documentation proving the animal performs a service.
Sunnie Smith, who has helped teach classes about service animals for Disability Resources of Southwest Washington, said the county was "absolutely wrong" in the cases of both Brown and Moran.
"There's no doubt about it -- they have broken a federal law," said Smith, who lives in Castle Rock.
The county's new policy, which commissioners approved July 8, says county workers should, in suspect cases, ask animal owners to "provide sufficient evidence verifying that the animal meets the definition of a service animal."
"If the animal cannot perform the identified tasks or services," the rules said, "the animal will be removed from the building or program."
The policy also said that service dogs should be identified by a harness, cape or backpack.
Raiter said the policy's implementation was "not well thought out" and that county employees "weren't properly trained" in how it should be applied.
On Friday, the county said it will clarify the policy. A revised draft says employees can "identify the training that the service animal has received and the tasks the service animal has been trained to perform." The county also said it would strike language suggesting animals "should be fitted with identifying equipment" or that owners should "provide sufficient evidence" that their animal provides a service.
Michael Evans, a county prosecutor who assists with civil matters, said his office is still investigating Brown's allegations.
"We want to do what's right for the public and make sure we do the right thing," he said.
momto1 wrote on Sep 2, 2008 7:00 AM:
concerned wrote on Sep 2, 2008 8:11 AM:
bert wrote on Sep 2, 2008 8:36 AM:
columbian wrote on Sep 2, 2008 8:40 AM:
cronicpain wrote on Sep 2, 2008 8:47 AM:
rosy wrote on Sep 2, 2008 8:59 AM:
Are you volunteering to pay for this powered scooter? Do you know how expensive they are or how limiting they can be? Scooters don't do stairs. They have to be transported to the location you want to shop at. A carrier is expensive too. A basic no frills carrier can cost another 2 thousand dollars.
Few things are cheaper or more supportive than a service animal. I agree a snake isn't going to be much help with mobility issues, who are you to judge what does and doesn't help with a painfully debilitating physical problem. And the artical doesn't mention that the "proof"s that the county asks for are specifically disallowed by both state and federal law.
So, is your check in the mail? "
cronicpain wrote on Sep 2, 2008 9:07 AM:
tatman wrote on Sep 2, 2008 9:11 AM:
lascelles795 wrote on Sep 2, 2008 9:16 AM:
transplant wrote on Sep 2, 2008 9:24 AM:
bert wrote on Sep 2, 2008 9:35 AM:
longview citizen wrote on Sep 2, 2008 9:39 AM:
Former Res wrote on Sep 2, 2008 9:39 AM:
Rural Citizen wrote on Sep 2, 2008 9:53 AM:
Oh yes, before I sign out. SHAME ON YOU ALL FOR ALLOWING THIS IN OUR COMMUNITY. "
valley thorn wrote on Sep 2, 2008 9:54 AM:
DUH wrote on Sep 2, 2008 9:54 AM:
cronicpain wrote on Sep 2, 2008 10:30 AM:
Blogger Jogger wrote on Sep 2, 2008 10:32 AM:
cronicpain wrote on Sep 2, 2008 10:48 AM:
pilaf wrote on Sep 2, 2008 10:55 AM:
Ona more serious note, I recently looked into getting our Golden Retriever certified as a therapy dog so she could visit nursing homes etc. The people I spoke with are very concerned about the safety of the public, safety of the animals and the reputation of the 'service animal' designation. They insist that the animals are gentle, impeccably groomed when performing their service functions, and have had all their immunizations. They test the dogs for gentleness and make sure they have the right personality, and are able to be controlled both on and off the leash.
I assume that anyone who has a dog understands how they make a positive impact on our lives, but not every pet is a service dog. "
TwentySomething wrote on Sep 2, 2008 11:19 AM:
The hardest part of this is just finding an attorney willing to garner some ill-will from the county by taking this on. Good luck on that part! "
goddesskk1 wrote on Sep 2, 2008 11:24 AM:
valley thorn wrote on Sep 2, 2008 11:34 AM:
transplant wrote on Sep 2, 2008 11:34 AM:
bert wrote on Sep 2, 2008 11:41 AM:
dawnornot wrote on Sep 2, 2008 12:38 PM:
cronicpain wrote on Sep 2, 2008 12:40 PM:
Local Mom wrote on Sep 2, 2008 12:46 PM:
Local Mom wrote on Sep 2, 2008 12:52 PM:
Girth VonPhister wrote on Sep 2, 2008 1:01 PM:
transplant wrote on Sep 2, 2008 1:06 PM:
DUH wrote on Sep 2, 2008 1:15 PM:
bert wrote on Sep 2, 2008 1:18 PM:
Rosey Glasses wrote on Sep 2, 2008 1:18 PM:
loudly wrote on Sep 2, 2008 1:40 PM:
Drayvan wrote on Sep 2, 2008 2:02 PM:
Drayvan wrote on Sep 2, 2008 2:06 PM:
justice4all wrote on Sep 2, 2008 2:07 PM:
pilaf wrote on Sep 2, 2008 2:20 PM:
I also don't understand why there is a stigma to a service dog wearing a vest or harness. We were always taught as kids that the dog was wearing the vest or harness to show that they were working and not to be petted by the public as they were "on duty". I have never looked at a service dog without smiling and being impressed with the demeanor and professionalism of these (properly trained and certified) animals. "
Louie wrote on Sep 2, 2008 2:34 PM:
I am a dog lover and I have never seen why so many people get to upset with dogs in public places. In Europe they are allowed in the restaurants with the human patrons. Actually letting your customers bring their dogs into your business is usually good for your business and we really don't have the luxury of turning away customers.
Having a bad smelling dog in a courtroom can't be pleasant and I am sure Judge Warning is the most sympathetic judge in this case simply because he raises service dogs.
If one has chronic back pain it is probably very difficult to bathe a dog, especially a large one.
This is going to be a case to open another can of worms with how the county handles the business they are elected for...some is not handled competently.
I am sure the ADA has strict rules and guidelines and they should be adhered to.
My sympathies go out to all involved...this can't be an easy decision. "
cronicpain wrote on Sep 2, 2008 2:34 PM:
cronicpain wrote on Sep 2, 2008 2:35 PM:
cronicpain wrote on Sep 2, 2008 2:37 PM:
cronicpain wrote on Sep 2, 2008 2:39 PM:
A: Yes. Taxicab companies may not refuse to provide services to individuals with disabilities. Private taxicab companies are also prohibited from charging higher fares or fees for transporting individuals with disabilities and their service animals than they charge to other persons for the same or equivalent service.Q: Am I responsible for the animal while the person with a disability is in my business? A: No. The care or supervision of a service animal is solely the responsibility of his or her owner. You are not required to provide care or food or a special location for the animal. "
cronicpain wrote on Sep 2, 2008 2:41 PM:
cronicpain wrote on Sep 2, 2008 2:42 PM:
800-514-0383 (TDD).
DUPLICATION OF THIS DOCUMENT IS ENCOURAGED.
http://www.guidehorse.com/DOJ.htm "
classy wrote on Sep 2, 2008 2:43 PM:
cronicpain wrote on Sep 2, 2008 2:45 PM:
bert wrote on Sep 2, 2008 2:47 PM:
Da Haba wrote on Sep 2, 2008 2:50 PM:
My wife suffers from a severely crippling disease. She has suffered four exploded vertebrae and permanent nerve damage. At times she can barely walk, and she's frequently in pain, but she refuses to get a handicap parking tag, and while she freely admits she gets depressed, she readily admits it is because she is competitive and doesn't want to viewed as anything but 100%.
My suggestion for those of you with a REAL disability....don't defend some hokey cry for help. Demand that this person not only provide proof that the dog is trained, but that she actually needs a trained dog. Demand that the ADA design its rules so that your rights are viewed as accommodating and not special.....
.....and just in case anyone gets mad, this message was typed by my trained "writers block monkey." "
bert wrote on Sep 2, 2008 2:52 PM:
AnotherLameOpinion wrote on Sep 2, 2008 2:54 PM:
cronicpain wrote on Sep 2, 2008 3:07 PM:
Girth VonPhister wrote on Sep 2, 2008 3:43 PM:
pilaf wrote on Sep 2, 2008 3:58 PM:
Atrucker wrote on Sep 2, 2008 4:04 PM:
It is like your head says, I can do this and the body says , Nope it is not going to happen. And it makes you very angry till you accept things are not going to change to much.
I was screwed out of a good income and nice house by becoming disabled. This hit me hard broad side . Down and out for almost ten years now. I am now One year past open heart surgery, and trying to control diabetes, and have two bad disks in my back , yet I still get around fairly well considering all that. You have no clue to go from the big bucks to next to nothing , just eats at you. "
Drayvan wrote on Sep 2, 2008 4:11 PM:
Drayvan wrote on Sep 2, 2008 4:18 PM:
AnotherLameOpinion wrote on Sep 2, 2008 4:57 PM:
roudy russ wrote on Sep 2, 2008 5:16 PM:
concerned wrote on Sep 2, 2008 5:22 PM:
racingrocks wrote on Sep 2, 2008 5:24 PM:
bert wrote on Sep 2, 2008 5:38 PM:
cynic954 wrote on Sep 2, 2008 5:55 PM:
bert wrote on Sep 2, 2008 6:09 PM:
bert wrote on Sep 2, 2008 6:25 PM:
1arealocal wrote on Sep 2, 2008 6:39 PM:
phoenix wrote on Sep 2, 2008 6:43 PM:
The Judge made no mention of any other issues until he began looking for excuses for his behavior after learning I would be filing a formal complaint. My service dog is regularly groomed and is always kept clean. Just because a judge makes a statement does not necessarily make it true. Those of you who are focusing on his statements concerning her smell and behavior need to realize that these are the self-serving comments of someone who knows he will be the defendant in a tort claim, a lawsuit in Federal Court, and the target of a Department of Justice complaint.
Also, aside from violating the ADA, these actions violate the Washington Law Against Discrimination (WLAD). "
AnotherLameOpinion wrote on Sep 2, 2008 6:53 PM:
DUH wrote on Sep 2, 2008 7:05 PM:
DUH wrote on Sep 2, 2008 7:27 PM:
bert wrote on Sep 2, 2008 7:50 PM:
justice4all wrote on Sep 2, 2008 7:52 PM:
pilaf wrote on Sep 2, 2008 7:55 PM:
To the truly disabled: doesn't it make you mad that there are so many phonies out there? It sort of cheapens the whole thing when people are claiming disability for things like obesity and depression and conning everyone into accepting snakes and birds as service animals by threatening lawsuits, when you have legitimate needs and rights that should be the focus here?
Wherever there is a loophole those with inflated senses of entitlement will try to cash in just because they can. And Longview is FULL of them. "
bert wrote on Sep 2, 2008 8:29 PM:
viper wrote on Sep 2, 2008 8:31 PM:
transplant wrote on Sep 2, 2008 9:10 PM:
cynic954 wrote on Sep 2, 2008 9:26 PM:
bert wrote on Sep 2, 2008 9:53 PM:
bert wrote on Sep 2, 2008 10:00 PM:
columbian wrote on Sep 2, 2008 10:11 PM:
cronicpain wrote on Sep 2, 2008 11:02 PM:
1arealocal wrote on Sep 3, 2008 12:07 AM:
Banana wrote on Sep 3, 2008 2:20 AM:
jsvolka wrote on Sep 3, 2008 2:52 AM:
bj2circeleb wrote on Sep 3, 2008 4:39 AM:
Remember the laws for these animals are extension of guide or seeing eye dog laws that have existed for decades. These dogs behave impeccibly in public and so should all other service dogs.
The law does not say who has to train the dog and so people think they can train their own. "
bj2circeleb wrote on Sep 3, 2008 4:46 AM:
As a disabled person with a service dog I am more than willing and would love to have a mandatory registration and testing system for these dogs. It would help to protect my dog from out of control dogs which we should not have to face in the grocery store!! I got my dog from a program as I am not a dog trainer and cannot train a dog myself, and she is always clearly identified. I would never take my dog out without a vest on as I want to give her the respect she deserves. I am always willing to answer questions about the tasks which my dog performs and which I am legally required to be able to answer. "
AnotherLameOpinion wrote on Sep 3, 2008 4:50 AM:
cynic954 wrote on Sep 3, 2008 5:47 AM:
roudy russ wrote on Sep 3, 2008 5:51 AM:
bert wrote on Sep 3, 2008 8:14 AM:
realityshowgirl wrote on Sep 3, 2008 11:12 AM:
I don't think any of you have a right to judge someone with a disablity, unless you know what they go through on a constant basis. "
bert wrote on Sep 3, 2008 12:53 PM:
loudly wrote on Sep 3, 2008 2:02 PM:
pilaf wrote on Sep 3, 2008 2:50 PM:
I really enjoyed reading your posts, and I hope your dog has a long and happy life with you. I agree that few dogs are able to do this work, and should not be forced to. I also have concerns about dogs being injured if they are used as service dogs inappropriately. A dog could be injured if it was being used to pull someone's weight wearing only a standard collar and leash instead of the proper type of harness for the job. (I am not targeting anyone in particular here)Some dogs would be seriously stressed by the responsibilities involved even if they are the nicest dog in the world and love their owners as only a dog can! "
Irina wrote on Sep 3, 2008 2:58 PM:
http://registeredservicedogs.com/index.php "
bert wrote on Sep 3, 2008 5:01 PM:
Irina wrote on Sep 3, 2008 6:54 PM:
No, I am not affiliated with any organization. I am speaking as a private person with permanent and total disability who has had a very hard time in public with my service dog. Disability is not fun. I lost my health, my profession and my place in the community. In their place I got constant pain (physical) and constant hassle from people who do not know the facts. I do not want the attention of others when I go out. I want to be left respectfully alone to go about my business. I do not want to answer any questions, or to meet social needs of others. Peoples hearts are good but the attention brings unwanted consequences: I am quickly exhausted and have to go home before I accomplish my tasks. I am all for registering dogs who have been highly trained (2 years of constant training, and a grant of up to $30,000 to pay for the training. These animals are donated to people with full disability who have need verified by a physician, usually a specialist. The dogs are highly trained and pass field trials and public trials with handlers before they are donated to a carefully chosen individual.
Service animals wear Service Dog vests, and misrepresentation carries legal consequences. "
bert wrote on Sep 3, 2008 7:38 PM:
bj2circeleb wrote on Sep 4, 2008 4:11 AM:
bj2circeleb wrote on Sep 4, 2008 4:20 AM:
The reality is that access is becoming harder on a daily basis because of this sort of thing. Just ask any long term guide dog user and they will tell you that 20 years ago they were lucky to have one access dispute a year. Now they have one almost every week. The only reason is because of ill behaved and untrained pets who are dirty and a health hazard being taken into public places.
The last court case I read about a woman when asked about the animals training, produced the ID cards from 3 of these registers. When the court looked into them they laughed. She could not provide any other evidence at all for any form of training for the dog. I know personally that one such place is currenlty being investigated by the DOJ "
bj2circeleb wrote on Sep 4, 2008 4:27 AM:
What is happening a lot though is that people are taking doctors letters for such things with them to shops and showing them as a way of taking their dog everywhere with them. This is not legal, and they are in many cases breaking the law. Many states actually have stiff penalities in place for faking a service dog, but most places are scared of law suits and not well versed on the law.
If the DOJ bought in real minimum standards and testing and certification then the current access disputes that people including myself with real service dogs are facing would end. "
lovnlife wrote on Sep 4, 2008 10:59 AM:
98626 wrote on Sep 6, 2008 7:34 AM:
pilaf wrote on Sep 6, 2008 11:22 AM:
Former Res wrote on Sep 6, 2008 3:52 PM:
Former Res wrote on Sep 6, 2008 3:55 PM:
dawnornot wrote on Sep 7, 2008 12:33 AM:
dawnornot wrote on Sep 7, 2008 1:47 AM:
One Man's Land wrote on Sep 7, 2008 8:31 AM:
Washington State is an ADA State. "
dawnornot wrote on Sep 7, 2008 2:09 PM:
pilaf wrote on Sep 8, 2008 8:19 AM:
dawnornot wrote on Sep 8, 2008 9:55 AM:
Kaijakoira wrote on Sep 8, 2008 10:22 AM:
dawnornot wrote on Sep 8, 2008 10:29 AM:
Kaijakoira wrote on Sep 8, 2008 10:39 AM:
dawnornot wrote on Sep 8, 2008 11:18 AM:
dawnornot wrote on Sep 8, 2008 11:43 AM:
bert wrote on Sep 8, 2008 11:51 AM:
dawnornot wrote on Sep 8, 2008 1:07 PM:
pilaf wrote on Sep 8, 2008 1:28 PM:
bert wrote on Sep 8, 2008 2:20 PM:
dawnornot wrote on Sep 8, 2008 2:45 PM:
dawnornot wrote on Sep 8, 2008 2:58 PM:
bert wrote on Sep 8, 2008 3:56 PM:
dawnornot wrote on Sep 8, 2008 4:48 PM:
tdnreader wrote on Sep 8, 2008 8:18 PM:
98626 wrote on Sep 9, 2008 5:06 AM:
One Mans Land wrote on Sep 9, 2008 8:22 AM:
bert wrote on Sep 9, 2008 9:18 AM:
Service animals include any animal individually trained to do work or perform tasks for the benefit of an individual with a disability. Tasks typically performed by service animals include guiding people with impaired vision, alerting individuals with impaired hearing to the presence of intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or retrieving dropped items.
The care or supervision of a service animal is the responsibility of his or her owner, not the public accommodation. A public accommodation may not require an individual with a disability to post a deposit as a condition to permitting a service animal to accompany its owner in a place of public accommodation, even if such deposits are required for pets.
ILLUSTRATION: An individual who is blind wishes to be accompanied in a restaurant by her guide dog. The restaurant must permit the guide dog to accompany its owner in all areas of the restaurant open to other patrons and may not insist that the dog be separated from her.
A number of States have programs to certify service animals. A private entity, however, may not insist on proof of State certification before permitting the entry of a service animal to a place of public accommodation." So we are not allowed, as you know, the legitimacy of the animal. "
bert wrote on Sep 9, 2008 10:13 AM:
dawnornot wrote on Sep 9, 2008 11:18 AM:
dawnornot wrote on Sep 9, 2008 11:42 AM:
bert wrote on Sep 9, 2008 12:32 PM:
dawnornot wrote on Sep 9, 2008 1:58 PM:
bert wrote on Sep 9, 2008 3:42 PM:
dawnornot wrote on Sep 9, 2008 5:07 PM:
cronicpain wrote on Sep 10, 2008 12:16 AM:
Commissioner Raiter noted animals are not normally allowed in buildings unless they are service
animals. The policy now allows security to restrict. Commissioner Swanson moved to approve
the policy. The motion carried. "
dawnornot wrote on Sep 10, 2008 10:37 AM:
anotion wrote on Sep 10, 2008 1:09 PM:
anotion wrote on Sep 10, 2008 1:14 PM:
dawnornot wrote on Sep 10, 2008 9:55 PM:
tdnreader wrote on Sep 15, 2008 7:03 AM:
crowsfeet wrote on Sep 16, 2008 4:24 PM:
tdnreader wrote on Sep 19, 2008 7:01 AM:








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